- Basic Network Management Tools
- BSS: Business Support System
- CALEA: Communications Assistance for Law Enforcement Act of 1994
- CoS: Class of Service
- FCAPS: Network Management Functional Model
- Network Management Models and Architectures
- Network Management Overview
- Network Management Systems and Applications
- Network Management Technologies, Protocols and Functions
- OAM&P: Operation, Administration, Maintenance and Provisioning
- OSS: Operations Support System
- QoS: Quality of Service
- SLA: Service-Level Agreement
- TMN: Telecommunications Management Network Model
- TOM: Telecom Operations Map and eTOM: enhanced Telecom Operations Map
